Shipping Policy

Order Processing Time

Orders placed before 2 PM CST on business days are processed and shipped the same day.

Orders placed after 2 PM CST are processed and shipped on the next business day.

Business days are weekdays, Monday thru Friday.  Saturday and Sunday are not business days. 

 

Shipping Methods

USPS Ground Advantage & USPS Priority Mail
  • Most orders are shipped via USPS Ground Advantage, which typically delivers within 3 to 5 business days, depending on the destination. 

  • Orders addressed to P.O. Boxes are shipped via USPS Priority Mail, which generally delivers within 1 to 3 business days.

Expedited - UPS Next Day Air

  • To get your order delivered by the next business day, you must place your order by 2pm CST.

  • UPS does not deliver on Saturdays. Therefore, orders placed on Friday before 2 PM CST with Next Day Air arrive on Monday.

Expedited - UPS 2nd Day Air

  • To get your order delivered by the 2nd business day, you must place your order by 2pm CST.

  • UPS does not deliver on Saturdays. Therefore, orders placed on Thursday before 2 PM CST with 2nd Day Air arrive on Monday.  Orders placed on Friday before 2 PM CST with 2nd Day Air  arrive on Tuesday.

 

Need Your Order By Friday?

  • Order by 2pm CST with UPS Next Day Air on Thursday, receive your order on Friday.

  • Order by 2pm CST with UPS 2nd Day Air on Wednesday, received your order on Friday.

  • These timeframes are for regular business days, these do not include government holidays when UPS and USPS are closed.  You must add an extra business day to your estimated delivery date if a government holiday falls within your package transit timeframe.

 

Free Standard Shipping on Orders Over $100

  • Eligibility:  All orders totaling $100 or more qualify for free standard shipping—no promo code needed.

  • Shipping Method:  We use USPS Ground Advantage, which typically delivers within 3–5 business days, excluding holidays. Please note that delivery times may vary based on distance and other factors.

 

Tracking Updates

Tracking updates for packages can sometimes be delayed or absent even before delivery.

Here’s why:

  • Missed or skipped scans: If a package isn’t scanned at each transit point, tracking may remain static until the next update.

  • Logistical delays: Parcels often move between facilities without updates, especially during peak volume or weather disruptions.

  • System and carrier limitations: USPS and UPS may not post tracking info in real time; sometimes the final update only appears at delivery.

In short, a lack of tracking updates doesn’t always mean your order isn’t moving—it may just not be scanned until it reaches its destination.

 

Delivery Delays

We understand shipping delays are frustrating. Once the carrier, USPS or UPS, picks up your package from our facility, any further delays are beyond our control. 

Common causes include:

  • Weather events (storms, floods, extreme temperatures)
  • High peak‑season volume (holidays or sales)
  • Incorrect or incomplete address data (missing apartment number, typos)
  • Logistical or mechanical issues (equipment failures, processing snags at hubs)
  • Carrier staffing shortages or operational delays
  • Government holidays that fall on a weekday are not considered business days, as USPS and UPS are closed. You must add an extra business day to your estimated delivery date if a government holiday falls within your package transit timeframe.

 

Reshipping & Address Accuracy

  • Customers are responsible for providing complete and accurate shipping addresses (including apartment/suite numbers, ZIP codes, etc.).
  • If a package is delayed, returned, or declared undeliverable due to an incorrect or incomplete address entered at checkout, the customer is responsible for the reshipping fee. If customer does not want to pay for reshipping fee, a refund will be issued once the package is returned back to our facility.
  • Common causes include: typos, missing apartment/suite numbers, outdated addresses, packages not claimed in time and carrier delays caused by inability to deliver.

 

Shipping Protection

At KTabDistro, we prioritize the safe and timely delivery of your orders. To provide added peace of mind, we offer optional Shipping Protection at checkout.

What’s Covered:

  • Lost Packages: If the carrier confirms your package was lost in transit, we will either replace the item or issue store credit.

  • Stolen Packages: If tracking indicates "Delivered" but you haven't received your package, we offer a one-time courtesy replacement. This requires a signed affidavit and a valid photo ID.

  • Damaged in Transit: Should your item arrive visibly damaged, we will replace it or provide store credit. Please supply photo evidence of the damage.


Shipping Restrictions

We do NOT ship Kratom to the following states and locations:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • San Diego, CA
  • Jerseyville, IL
  • Union County, MS


Back Orders

If an item you ordered is out of stock, you will be notified via email. We will ship the rest of your order immediately, minus the product in question. When the product is back in stock, we will send it to you. This situation is rare, as we typically maintain all items in stock and ready to ship promptly.


Questions?

If you have questions about your order or shipping status, please email us at info@ktabdistro.com.